Dr. Ben HartlageInteractive course tools

MGMT-4570 · Measure before you improve

Can you trust
the measurement?

Two operators. Five items. Three readings each.
Separate the item from the way it is measured.

The evidence

Repeat the reading.
Keep the item fixed.

30 readings per study

● A: circles■ B: squaresReference values hidden

Before repairsOriginal measurement system
After repairsNo repairs selected

Both plots share one scale. Each mark is one reading; its small vertical offset identifies repeat 1, 2, or 3. The items themselves never change.

Read the pattern and check your diagnosis

Small study, uncertain estimates: random noise can create apparent bias or an operator gap. A near-zero overall bias can also hide equal and opposite operator errors. These are descriptive indicators, not pass/fail criteria.

See every reading

The data behind the picture.

Calculations use unrounded readings. Display: 3 decimal places.
Before repairs: three readings per item and operator, in millimeters.
ItemOperatorRepeat 1Repeat 2Repeat 3MeanReference

CSV contains both studies. References are included only when revealed. Work stays in this tab; download the data before leaving. No accounts, uploads, or saved student responses.

15-minute team activity

A diagnosis you can defend.

  1. 3 minutes: inspect the readings without references. Write one claim you can support and one you cannot.
  2. 4 minutes: reveal the references. Distinguish bias, repeatability, and operator disagreement.
  3. 5 minutes: predict which repair will help, try it, then test the other repairs. Explain why a metric may move even when it was not the target.
  4. 3 minutes: plan a check for your own process: operational definition, instrument, operators, repeated measurements, and a trusted reference.

Before collecting project data

Improve the measurement first.

  • Bias: the average difference from an accepted reference. Repeated agreement alone cannot establish accuracy.
  • Repeatability: variation when one operator measures the same item repeatedly under the same conditions.
  • Reproducibility: variation when measurement conditions change, such as the operator. This lab uses the mean B-minus-A difference as a simple indicator of systematic operator disagreement.
  • Different item, different question: the spread across all items mixes real item differences with measurement error. It is not a repeatability estimate.
How the simulation and calculations work

Model: reading = item reference + common bias + operator offset + random error. Operator A has offset −gap/2; B has +gap/2. Random errors are independent normal draws with mean zero and the stated model standard deviation. The five item references are exact in this simulation; real reference uncertainty must be considered.

Estimated average bias: average of all 30 (reading − reference) differences. Operator-specific biases use each operator's 15 differences.

Pooled repeatability: subtract each item/operator cell mean from its three readings, sum the 30 squared residuals, divide by 5 × 2 × (3 − 1) = 20 degrees of freedom, then take the square root. This excludes between-item and systematic between-operator mean differences.

Mean operator gap: average of the five (operator B mean − operator A mean) differences. It is signed, in millimeters, and is not a reproducibility standard deviation or a variance component.

Controlled comparison: repairs reuse the same underlying random draws, so a repair can be isolated. New sample changes the seed and creates a fresh paired comparison. Reset restores the case's original seed and clears repairs and reference reveal. A repaired study is a model comparison, not an independent validation study.

Limits: no full gage R&R ANOVA, percent GRR, acceptance thresholds, specification limits, process capability, long-term drift, operator-by-item interaction, instrument-to-instrument variation, or instrument resolution model. The controlled cases are illustrations, not a measurement-system certification. Real studies need a representative sample, randomized/blinded measurement order, appropriate repeats, and a method matched to their design.